MSFS 2024 Apology and Relaunch Announcement

Microsoft Flight Simulator 2024: Addressing a Turbulent Launch

The highly anticipated release of Microsoft Flight Simulator 2024 experienced a challenging launch, marked by significant server issues, bugs, and instability. In a direct response to player concerns, Jorg Neumann, head of Microsoft Flight Simulator, and Sebastian Wloch, CEO of Asobo Studio, released a video update acknowledging and explaining the problems.

Unexpected Demand Overwhelms Servers

The developers admitted to underestimating the sheer volume of players attempting to access the game simultaneously. The influx of users severely overloaded the game's infrastructure. Neumann explained that the initial login process involves data requests from servers accessing a database with a limited cache. While tested with 200,000 simulated users, the actual player count far exceeded this, causing significant strain.

Login Queues, Missing Content, and Performance Issues

Wloch detailed the cascading effects of this overload. Attempts to mitigate the problem by increasing queue size and speed initially showed promise, but the database cache repeatedly collapsed under the pressure. This resulted in excessively long loading times, often stalling at 97% and requiring restarts. Furthermore, the reported missing aircraft and other content stemmed from this server overload, preventing complete data retrieval.

Negative Steam Reviews and Ongoing Efforts

The launch issues have understandably led to a wave of negative feedback on Steam, with players reporting extended login queues and missing game assets. The game currently holds a "Mostly Negative" rating on the platform. However, the development team emphasizes their ongoing efforts to resolve these issues, stating on the Steam page that the problems have been addressed and players are now being admitted at a more controlled rate. A sincere apology was issued, along with a promise of continued updates via social media, forums, and the official website.