Dear Valued Customer,
Introducing our new Customer Relationship Management (CRM) app designed for your convenience. This app provides a streamlined way to manage your account and access essential services.
Here's what you can do:
- Monitor Data Usage: Track your data download and upload activity since your last connection.
- Manage Your Plan: Easily request changes to your internet package directly from the app.
- WiFi Diagnostics: Utilize the "Router Connectivity Test" feature to troubleshoot WiFi issues between your router and device. Receive tailored solutions for any problems detected.
- Seamless Support: Open support tickets and communicate directly with our technical team via in-app messaging. No more phone calls needed!
- Convenient Billing: Pay your monthly bill securely through the app using bKash, with no extra fees.
- Payment History: View a complete record of your past payments.
- Stay Informed: Receive important notifications regarding service disruptions, offers, and news directly through the app.
- Mobile Access: Access our services even when using mobile data. Should your service be interrupted due to an overdue bill, you can conveniently pay via mobile data or any internet connection for immediate reactivation.
Even if your internet connection is completely down, you can still access our "Client Support & Ticket System" using mobile data to submit a support request. Our team will address your issue promptly.
